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Michael Kors - Ascender HCM

Michael Kors


Increasing Productivity through Managed Payroll Services

As one of the leading luxury lifestyle brands from the USA, Michael Kors goal is to reflect their unique style that’s fit for any location and occasion. Headquartered in New York, the Michael Kors organisation has over 200 stores in 74 countries as of 2011, with 2 stores based in Macau and a third opening beginning of 2018.

Despite the small size of their employee population in Macau, processing their payroll can be quite complicated. Other than their basic pay, employees also receive a commission for the sales they make. Doing things manually may cause errors, resulting in their employees not getting their right pay.

Michael Kors’s partnership with Ascender started in 2011, in an effort to automate their payroll process. From using only Microsoft Excel to process and store their HR data, they are now using Ascender Pay Asia, with an outsource payroll solution to further reduce their load.

Switching to managed payroll services helped Michael Kors’ HR team gain back up to 40% of their productivity. “I don’t have to calculate any tax by myself anymore,” Candy Sin, Associate HR Manager for Michael Kors Hong Kong and Macau, shares happily. “I just have to give the data Ascender and I get my results back quickly.” Employees are also able to check their payslips through the software, which reduces their need to make a visit to HR just to get their payslip, making for a very positive employee experience. Reporting has also become easier and more accurate, and their upper management appreciates that the reports need not have any manual configuration to give them what they want.

Releasing Michael Kors’ HR team of the burden of manual processes gives them the time to focus on being the leading American luxury brand in the world. Michael Kors is looking to open more stores across Asia this year. With Ascender as their HR and Payroll partner, their freedom from the manual processes gives them time to focus on doing what they do best: be an enduring luxury lifestyle empire with a global reach.