Request a Demo
Customer Success Stories | Ascender

Customer Success Stories

Trusted by over 3500 of the world's leading brands and servicing over 1 million employees

Featured Customers


Deloitte is one of the “Big Four” accounting firms and the largest professional services network in the world, both by revenue and number of professionals. Their services include audit, consulting, financial advisory, risk advisory, tax and legal, with consulting bringing in the biggest revenue.

" Payroll for Deloitte is now easier because of the lessened manual processing and availability of reports for historical data. This partnership with Ascender enables Deloitte to continue to focus on their "drive to make an impact that matters in the world. "

Western Sydney University

Western Sydney University offers unlimited potential to students with the talent, drive and ambition to succeed. Ranked amongst the top two per cent of universities in the world, they value academic excellence, integrity and the pursuit of knowledge. With 10 campuses across Western Sydney, they are globally focused, research-led and committed to making a positive impact on the communities they engage.

" We have around 60 staff in HR and the new system has drastically reduced the amount of time they spend on admin. They now have the freedom and flexibility to concentrate on bringing in more staff development programs and other similar initiatives, rather than pushing paperwork through the system. "


Mantra Group is the largest Australian based hotel and resort marketer and operator, with a portfolio of 125+ properties and over 21,000 rooms in properties under management. The company employs over 5,500 staff across Australia, New Zealand, Indonesia and Hawaii.


" As the system is so easy to use, we’ve seen a huge increase in team engagement which has helped us to facilitate internal movements more efficiently. Previously, it took us about 20 minutes to set up a new team member on our Payroll system, now takes less than five. Ascender has saved us a huge amount of time throughout our Payroll and HR processes, giving us the freedom to explore alternative HR initiatives, which will contribute to Mantra Group’s continued success in alternative markets. "


Cadence Design Systems, Inc provides leading electronic design automation (EDA) software and hardware, which is used in the design of innovative electronic products that transform the way people live and work. Their system design enablement strategy helps provide the resources to semiconductor and systems companies to develop highly differentiated products in aerospace, automotive, cloud datacenter, consumer, industrial, Internet of Things (IoT), mobile and other market segments.

" If I were to rate my satisfaction with Ascender, I’d say I’m quite satisfied. Overall, we are comfortable with our relationship with Ascender. I would recommend their services to my friends and clients. "

Pathways Group

Headquartered in Tokyo, with offices in Hong Kong, Singapore, Sydney, and India, Pathways Group is a professional services company that provides staffing, IT, HR, RPO, company establishment & support, and events & project staffing services to their customers in Asia. Promising to always meet and exceed their SLA, they believe that “operations are founded on the desire to serve others as we wish to be treated, thereby building long-term relationships.”

" Seeing everything in a transparent and being able to produce reports faster help everyone to plan their HR activities in a simple yet accurate way. Things such as leave applications, onboarding and offboarding are managed seamlessly in our organisation now and I and my team are relishing in this improvement. "

Brady Corporation

Brady Corporation is a 6000+ strong organisation headquartered in Milwaukee, Wisconsin, with 90 locations across 29 countries. Throughout these years, they have carved out a reputation for understanding their customers’ needs and executing innovative, reliable solutions in their field. The key to their sustainability lies in their core values of constant improvement, putting the customers at the core of their business, creating a positive experience and delivering on their promises.

" I always liked working with Ascender. The payroll team assigned to me are very supportive and will always give me an update whenever I need them. "

Sonangol Group (Asia)

Sonangol Asia is one of the subsidiaries of Sonangol EP (also known as National Fuel Society of Angola), established in 1976 as a state-owned enterprise that oversees the petroleum and natural gas production in Angola. Their activities include “…exploration, research, development, marketing, production, storage, transport, and refining of hydrocarbons and their derivatives” that are done both independently and inter-organisationally. It has more than 30 subsidiaries across the world that take care of the commercialisation of crude oil and petrol products under their coverage.

" Ascender is a good partner for our HR tasks and obligations. "

Citco Fund Services

Founded in 1948, shortly after the Second World War, Citco Group of Companies was established to meet the needs of multinational and private clients through the range of financial services they offer. The Fund Services subsidiary delivers solutions to their customers that cover fund administration, investor services, middle office services, regulatory reporting, financial statement preparation, tax reporting services, among others.

" Ascender’s strong presence in Asia gives them an edge in the market, and we are assured of a smooth turn-around time and a responsive team that can address our needs especially during time critical projects. "

DXC Technology

As the world’s leading end-to-end IT services company, DXC Technology leads digital transformations to create value for their customers. With transformation comes changes in processes and how their customers do things, and that is where the organisation thrives best – by using the power of innovation and technology so their customers can thrive on change. DXC Technology operates in 70+ countries with 170,000+ employees worldwide, 1300+ of which is based in Singapore, Malaysia, and Hong Kong.

" Ascender provides services in an efficient, secure, accurate, and confidential manner, so you can ensure compliance with regulations and make sure that your data is secure from the risk of payroll theft and fraud. "

Mentor Graphics

Mentor Graphics, a Siemens Business, enables company to develop electronic products efficiently and cost-effectively. Founded in 1981, and headquartered in the Oregon, USA, they have a presence across 80 sites worldwide, providing top-of-the-line technology solutions to help their customers conquer design challenges in an increasingly complex world of board and chip design.

" The Ascender Pay Asia platform has provided for a more user-friendly method of input for reports, as well as a better-designed report for easier analysis. Ascender also provides top-notch support through the in-country partner managers with strong accountability, ingenuity, constant communication, and compliance. "

Proterra Investment Partners

Proterra Investment Partners (Proterra}, it’s all about empowering the natural resource sectors through investments. Proterra launched itself as a standalone private equity investment manager on 1st January 2016. Previously a part of Black River Asset Management under Cargill Inc., Proterra maintains its relationship with its former parent company through their investments in agriculture, food, and metals and mining. Operating from its head office in Minneapolis (United States}, Proterra also has offices in Sao Paulo, London, Mumbai, Singapore, Shanghai and Sydney.

" While the process of divesting from a company to stand on your own is a complicated one, Proterra is assured of the stability that Ascender provides for their Singapore team. "

Santen Pharmaceuticals Co. Ltd (Philippines)

As a specialized pharmaceutical company in the ophthalmic field, Santen Pharmaceuticals Co. Ltd are dedicated to improving the eyesight and health of their customers, benefiting not only the patients but also their loved ones. Their global presence ranges from their headquarters in Japan and extends all the way to Europe, Middle East, and Africa, Santen takes it as their responsibility to address unmet needs in regions where ophthalmic treatments are not sufficiently provided, especially for glaucoma and retinal disorders.

" If you want to be number one in the industry you are in, you need partner with No. 1 service provider. Ascender has provided us with the best service, and we are highly confident that our goal of becoming a specialized pharmaceutical company with global presence will be met with ease. "


The Mitsui-Soko Group has been around since 1909, offering logistics services for their customers across the world. For some people, logistics is just another requisite cost in their business, but Mitsui-Soko strives to bring more value into logistics by constantly striving for improvement and innovation. As they moved things in different industries whether by air, sea, or land, they have also steadily expanded across the world.

" While there are still employees in warehouses who are not able to access the employee self-service system because they do not have access to a computer or not as computer literate, having the ESS payroll system in place has increased operational efficiency by 40%. "


HCL Axon is committed to build value-centric relationships with their customers as they enable them through IT. With over 20 years of presence in across almost 30 countries, their goal is “…to be the technology partner of choice for forward looking customers by collaboratively transforming technology into business advantage.” HCL is currently delivering solutions to more than 60 companies in various industries ranging from banking and financial services, insurance, telecommunications, to oil and gas, logistics and travel.

" Using Ascender’s solution has provided HCL AXON with accurate, real-time reporting for their payroll that they can retrieve quickly when needed. The pay calculations are done according to their internal policies, ensuring their employees are paid correctly and on time. "

The Hour Glass

The Hour Glass, one of Asia’s luxury watch retail groups, has an established presence with over 40 boutiques in nine key cities in the Asia Pacific region. Having pioneered the awareness and appreciation of horological culture, we endeavour to be the watch world’s leading cultural retail enterprise, making it the primary port of call for all enthusiasts and collectors alike.

" Effective HRIS delivery allows companies like The Hour Glass to gather data more efficiently for future analysis to map their next steps. Information found in their payroll, benefits and time and attendance allows HR and upper management to prepare for their staff development, and their company for growth. "

Christadelphian Aged Care

Christadelphian Aged Care is an experienced aged care provider that has been serving the community for more than 60 years.They believe in a holistic approach to care, one that respects each individual and promotes the well-being of all their residents.

" Preceda is an ideal fit for this industry. A key part of how the payroll function provides value is in analysing for staff optimisation and other business improvements. "


AEIOU is a not-for- profit organisation, delivering high-quality therapy programs at national standards. Established in 2005, they support children with autism by developing their important life skills such as; communication, independence and connecting with people.

" As a charitable organisation spread across nine locations, we have been successful in reducing the time spent by managers on administrative tasks.Preceda has also helped us establish best practices from hiring to exit management and continues to help improve our strategic and operational productivity. "

Matsumoto Consulting & Accounting

A certified Public Accountant / Tax Accountant, Matsumoto Consulting & Accounting provides high-quality service to corporate and individual customers. They handle a wide range of tasks including tax advisory, M&A, business succession, and corporate restructuring.

" A human resource management system that is valuable for company management. "


systemsGo was founded in 1998 because they believed there was a better way to address the special IT needs of Tokyo businesses. By 2008, they began their expansion into other locations throughout Asia including Hong Kong, Shanghai and Singapore.

" HR management is easier and our employees spend much less time on HR tasks than before. "


Gengo is a global provider of people-powered translation at scale. Via direct order or API integration, individuals and businesses worldwide can dynamically order translations from a network of more than 20,000 pre-tested translators working across 37 language pairs.

" Life is so much easier now with our company on Ascender Workcloud! "


Arinex is Australia’s leading event and conference management company. With over 40 years of experience, Arinex diligently advises clients while strategically creating and managing their conferences, meetings, incentives, conventions and exhibitions. Arinex is a global, full-service Professional Congress Organiser (PCO) with extensive industry knowledge of the Healthcare, Government, Association, Corporate and Non-Government Organisation sectors.

" The clearest assessment that can be made (about the Managed Payroll Processing Service) is that there have been no complaints about the payroll service since the outsourcing to Ascender. Employees have been able to easily access their information and reports easily from the web-based self-service and access reports easily. "

Brisbane Catholic Education

Brisbane Catholic Education is committed to high quality teaching and learning for almost 70,000 young people across its 139 schools. Brisbane Catholic Education employs around 10,000 people, with staff located in schools throughout south-east Queensland, or at service centres at Dutton Park, Springwood and North Lakes.

" The Web Self Service system has proven the most popular way for staff to interact with the application because of its ease of use and accessibility. "

CQ University

CQUniversity Australia has been on a phenomenal trajectory since 2009. Originally founded in Rockhampton in 1967 as the Queensland Institute of Technology (QIT) Capricornia, CQ University it was awarded full university status in 1992, and now has more than 30,000 students spread across 25 campuses and locations Australia-wide. This reach has firmly established CQ University as one of the largest campuses in Adelaide, Brisbane, Bundaberg, Cairns, Emerald, Gladstone, Mackay, Melbourne, Noosa, Perth, Rockhampton, Sydney and Townsville.

" The Ascender HRIS is recognised as an integral part of the CQU’s core business systems and the single authoritative source of employee information. "

Roche Products

Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry seven years in a row by the Dow Jones Sustainability Indices.

" Roche specifically required its chosen service provider to ensure full legislative compliance and provide up-to date information on relevant legislative changes. "

Taylor’s Education

Since 1969, Taylor’s Education Group, has evolved into one of Malaysia’s most reputable private education institutions. Consisting of Taylor’s University and Taylor’s College, Taylor’s students develop education with a strong global perspective, enabling true contribution to the development of Malaysia’s economic growth and prosperity.

" Taylor’s was the first Asian University to sign with Ascender, stating that they offered the most comprehensive and professional vendor presentation evaluated, which catered for what Taylor’s wanted to see and not what Ascender wanted to show. "

Wodonga TAFE

Founded in 1986, Wodonga Institute of TAFE has become integral to the growth and sustainability of the regional economy, delivering over 2.5 million student contact hours in training every year. This influence is made possible through a range of partnerships and links with industry and community organisations, other registered training organisations, universities, and local chambers of commerce. In the of Wodonga, the Victorian shires of Alpine, Indigo, and Towong, and the New South Wales local government areas of Albury, Greater Hume, and Corowa. Wodonga TAFE also delivers training in every mainland state and territory of Australia.

" To stay viable in a very competitive environment, it was essential that the TAFE improved its productivity and it was at this point that the working partnership with Ascender started. "

Victoria University

Victoria University is a multi-sector institution with excellence in teaching, training, research and scholarship. With over 51,000 students enrolled at campuses spread across Melbourne, Sydney and at international sites, the university’s teaching, training, research and partnerships are locally relevant and globally significant.

" The Ascender HRIS provides Victoria University with a robust payroll system that has provided the launch pad for the HR team to improve HR throughout the University. "

Virgin Active

Virgin Active’s objective is simple: To enrich people’s lives through Activeness. Launched in 1999 in the UK, Virgin Active is part of the Virgin Group founded by Sir Richard Branson. With over 243 clubs in 10 countries (including Thailand) and more than 1.4 million members, Virgin Active is a globally recognised brand with a personal approach, providing the very best service to its members.


" Ascender is a professional team to partner with. They can support any HR business function and are highly scalable to the changing needs of consumers. "